Groupware - My apologies, the links on this page
are very old and are, in many cases, broken!
I have the time they will be updated)
may turn out to be your best resource on Groupware.
(Groupware is the technology, CSCW is the field that studies
"groupware" is used in a loose way in the industry.
links may also help you get a better idea of what is involved:
the difference between Groupware, WorkFlow and Knowledge
one area within Groupware or is it a distinct subject ?
And where does "Knowledge Management" fit ?
The following is
to Groupware, Workflow, and Workgroup Computing
Khoshafian, Marek Buckiewicz
- Groupware is an
enabling technology that addresses the vast area of
collaboration, human-computer interaction, and human-human interaction
through digital media to bring substantial improvement and
transformation to organizations.
applications seek to facilitate informal group
interactions by enhancing communications, coordination, and
collaboration of task teams ("Workflow as Groupware: A Case for Group
Language ?", Bock,1992)
- Informal and creative
interactions to encourage group communications.
- Workflow systems seek
to automate formal polices and procedures enabling
the reengineering of basic business processes. (Bock, 1992)
- Workflow's ..primary
function is to facilitate the fulfillment of projects and deliverables
by a team..
manage a series of recurrent or nonrecurrent events in a way that
achieves the business objectives..
- workflow means tools.
the product itself (the workflow software... does not contain the
- workflow implies
specific goals, tasks, and deliverables.
- With transaction or
production workflow systems, there is typically a very involved policy
or procedure described and imposed by a
corporation.( i.e. loan application)
- automate -
control - enforce. routine and repetitive tasks.
- But then...Intelligent
workflow systems should be thought of as assistants to the worker. The
creative, exception handling capability and task processing capability
of the user should be enhanced by the workflow system ( do they
mean groupware ?) .
WWW Virtual Library on Knowledge
And From Cipher Systems ...
- Knowledge Management (KM) is a broad process
of leveraging the collective wisdom of the employee
base and data repositories on behalf of company goals. One of those
goals (in our opinion the highest value added) is Competitive
Intelligence. Others include innovation of products and services,
raising the productivity of business functions and the transfer
of skills from experienced workers to inexperienced workers.
In a list of lessons learnt, the final four are
interesting and relate to workflow...
- ... the best value information technology can
lend to KM is workflow not automation. Automation is
a false hope.
- KM workflow must be about communication,
collaboration and coordination
of problem statements, task assignments, calendars and schedules,
arenas for analysts to think and resolve and publish answers so
decision makers can take action.
- There must be a small powerful and supported
group of KM professionals whose job it is to help formulate problem
statements, build networks of contributors, actively elicit
information, analyze, create knowledge and report it. Allowing everyone
in the company to be knowledge managers is a recipe for disaster.
- Senior managers must be involved, be
contributors (lead by example), and be patient for the results of KM to
Also, check out...
Changing How We
Work: The Search for a Simpler Way
Copyright © 1997,
The Jensen Group, Northern Illinois University
( The web site
home page is www.simplerwork.com
They have very
good material defining the distinctions between data,
information,knowledge and wisdom...
* Understanding of
* Design for
* Adaptation after
Here is IBM on Knowledge
IBM and Knowledge Management Index
This white paper was written specifically to address the business
value of knowledge management and the role of IBM and Lotus
technologies and services.
And here is page of more Knowledge