Problems that can arise during
and after a Notes rollout. (Forewarned is forearmed ?)
- Seniors do not want to be
associated with the Notes rollout. (Did Previous IT
projects fail ?)
- Lotus Notes is perceived as
"just another e-mail program" ( An important
one I had missed - thanks Jason )
- Team leaders are seen to be
using the system simply to monitor and control
- Insufficient benefit ( staff
see no need for still more information )
- There is a lack of consensus
on the use of Notes (Are others reading the database ?
Maybe I should send an email instead.)
- Inconsistency with group
culture. In a "Go it alone" culture,
collaboration is not be seen as a plus.
- Executives do not ask for
help on their own. (loss of face)
( One solution is to have executive trainers able to
approach other executives).
- There is a very large range
of understanding and competence (and it will increase).
- After installation there is
perceived to be a slow response and long replication
- If the team does not trust
each other, lack of communication is now blamed on the
- Extra work will be expected
from the end users in order to get the Notes database on
- Users see Notes as requiring
more work for no benefit.
- There will be an initial loss
in productivity as people adjust to the new procedures
- Loading information into the
new system is often the most tedious and time intensive
- The new system is blamed for
data inaccuracies. These inaccuracies were present in the
information before the conversion but only came to light
when the data became organized. IT then become
responsible for "fixing" the
a personal note this is one of my pet peeves. You design
a great database. Users get to see their data clearly for
the first time. For the first time they see the
inconsistencies, the errors. etc.
Their first response
What went wrong with the
- Seniors demand
information from next level down via notes.
This leads to compliance not enthusiasm.
- The Notes champion does not
plan to stick around. (And he/she is on his/her own)
- A ghost
story..."Notes was half-heartedly rolled out to fix
some problem a long time ago and
the champions have all long since disappeared. Needless
to say, things are in a shambles." (thanks Andrew )
- All stake holders were not
included in the Notes rollout
- Technology and Notes are seen
as the goal rather than a tool.
- Technology and Notes are
enablers. You must focus on the business
- Notes is brought in to solve
a problem that the users do not acknowledge exists.
(i.e. poor response times, low product quality, poor
- Do the problems/opportunities
being addressed truly exist ?
- Do the end users agree that
the problems/opportunities exist and do they agree with
the statement of the problem/opportunity ?
- Are there more pressing
problems being ignored ?
- Are the end users being kept
informed throughout the project ?